1. Where does NANJA ship?
We ship to many countries worldwide. Available shipping options and delivery estimates are shown at checkout and may vary by destination and product.
2. How long will my order take to arrive?
Delivery times vary depending on the product and destination. Your estimated delivery time will be shown during checkout. Once your order ships, you’ll receive tracking information when available.
3. How can I track my order?
Once your order has been shipped, we’ll send you a tracking link by email. You can use it to follow your package’s progress.
4. Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Because orders may enter processing quickly, we cannot guarantee that changes or cancellations will always be possible.
5. What if my order arrives damaged?
We're sorry! Please contact us with your order number and clear photos of the damaged item and packaging. We'll review the issue and help with the next steps.
6. What is your return policy?
If you’re not satisfied with your purchase, please review our Returns & Refunds Policy for eligibility, time limits, and instructions before sending an item back.
7. Will I receive multiple packages?
Possibly. If your order contains products that are shipped separately, they may arrive in different packages and at different times.
8. Are the products exactly as shown in the pictures?
We do our best to display products accurately. However, slight differences in color, size, texture, or appearance may occur depending on lighting, screen settings, manufacturing batches, or product variations.
9. What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary depending on your country or region.
10. How can I contact NANJA?
For questions about an order or product, contact our customer support team through the Contact Us page. Please include your order number when contacting us about an existing order.
11. Is my payment information secure?
Payments are processed through our supported payment providers. NANJA does not need to store your full payment card details to process your order.
12. Do I have to pay customs or import charges?
For some international orders, customs duties, taxes, or other import charges may apply depending on the destination country and local regulations. Where applicable, these charges may be the customer's responsibility.