Refund policy
NANJA Return & Refund Policy
We want you to love your NANJA purchase. If something isn't right, please contact us so we can help.
Returns
You may request a return within 30 days of delivery for eligible items.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where applicable.
To request a return, please contact us first at the email address provided on our Contact page. Do not send an item back without receiving return instructions from NANJA.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide your order number and clear photos or video showing the issue.
We will review the issue and, where appropriate, offer a replacement or refund.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or other applicable reasons. Product-specific exclusions will be stated where applicable.
Return Shipping
Unless an item is damaged, defective, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for return shipping costs.
For international returns, return shipping can be expensive and the available return method may depend on the customer's location. We will provide the applicable return instructions after reviewing the request.
Refunds
Once an approved return is received and reviewed, we will process the applicable refund to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider and location.
Shipping charges and other fees may not be refundable where permitted by applicable law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. Because orders may be processed quickly by our fulfillment partners, we cannot guarantee that a cancellation will be possible after processing or shipment has begun.
International Orders
NANJA serves customers internationally. Products may be fulfilled by third-party suppliers and shipped from locations outside the customer's country.
Depending on the destination and applicable laws, customs duties, taxes, import fees, or other charges may apply. Where applicable, these charges are the customer's responsibility unless otherwise stated at checkout or required by law.
Contact Us
For return or refund requests, please contact NANJA using the contact information provided on our Contact page.