Shipping policy
NANJA Shipping Policy
We want your NANJA order to arrive safely and smoothly. Please review the information below before placing your order.
Shipping & Fulfillment
NANJA works with third-party fulfillment and shipping partners. Depending on the product and destination, your order may be shipped directly from a supplier or fulfillment location outside your country.
Processing Time
Orders are generally processed within 1–5 business days after payment is confirmed.
Some products may require additional processing time depending on availability, supplier processing, holidays, or other circumstances.
Shipping Times
Delivery times vary depending on the product, destination, shipping method and carrier.
Estimated delivery times shown at checkout or on the product page are estimates and are not guaranteed delivery dates.
International shipments may take longer because of customs clearance, carrier delays, weather, holidays, or other circumstances outside our reasonable control.
Shipping Rates
Available shipping options and shipping charges are displayed during checkout based on the destination and products in your order.
Some products may qualify for free shipping depending on the offer or shipping option available at checkout.
Order Tracking
When tracking information is available, we will provide it through your order confirmation or shipping notification.
Tracking information may take some time to become active after the carrier receives the shipment.
International Shipping
NANJA ships to selected countries and regions where the applicable product and shipping method are available.
Shipping availability, rates and delivery times can vary by product and destination.
A product being available on our website does not necessarily mean that it can be shipped to every country.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Where applicable, these charges may be collected by the carrier or customs authority.
Customers are responsible for any applicable customs duties, import taxes or other charges unless otherwise stated at checkout or required by applicable law.
Customers should check the customs and import requirements of their country before placing an international order.
Delays
Delivery may be delayed because of customs processing, weather, carrier disruptions, incorrect or incomplete shipping information, public holidays, or other circumstances outside NANJA's reasonable control.
If we become aware of a significant delay or change affecting your order, we will communicate the available information to you.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping or reshipping costs may apply where permitted by law.
Lost or Missing Packages
If tracking shows that a package has been delivered but you cannot locate it, please contact the carrier first and then contact NANJA if further assistance is needed.
If a package is lost in transit, please contact us with your order number and tracking information so we can investigate with the relevant shipping provider.
Split Shipments
If an order contains products fulfilled from different locations, items may arrive in separate packages and at different times.
Contact Us
If you have questions about shipping or your order, please contact NANJA using the contact information provided on our Contact page.
NANJA
FIND YOUR NEXT FAVORITE